Policies

We ask that you please book with a payment card on file to reserve your appointment.

We value building therapeutic relationships based on mutual trust and respect.

Please review our policies below before booking. Scheduling an appointment indicates that you agree to these policies. If you do not agree with them, please wait to book until you are comfortable doing so.

Thank you!

Prior to your first appointment, you will be required to complete a confidential health history form online. This form must be updated once a year or any time there are significant changes to your health history (ex. surgery, major illness).

The information in your file can only be released with your consent or as required by law. In order to best serve you, I may discuss your case with the other healthcare providers involved in your care.

As self employed practitioners, 100% of our income comes from my valued clients (that's you!).

When you cancel or reschedule on short notice, our livelihood is jeopardized. You're also taking an appointment away from someone else who could benefit from my care.

We have a strict 24-hour cancellation policy. If you cancel or reschedule your appointment with less than 24 hours' notice, for any reason, the card on file will be charged for the full treatment cost.

If you’re 30 minutes late, your appointment will be marked as a no show and your card will be charged the full fee.

No, really, ANY REASON: Illness, injury, emergency, alien abduction...

Think of your massage like a movie ticket. If you can’t make it, you absorb the cost.

It's not a punishment; it's protection of my most valuable resource—my time.

We do not check our emails on our days off, appointment changes must be done on the booking platform to be valid.

Insurance will NOT cover cancellation fees.

New appointments can not be booked until outstanding fees are paid in full.

To keep our schedules fair, grounded, and accessible for everyone, we ask all patients to be mindful of how often appointments are changed on short notice.

Our practice is small, and frequent cancellations or rescheduling can impact the flow of care we are able to offer.

Please only book appointments when you’re confident you can keep them. If you have a history of frequent cancellations or rescheduling (even with proper notice), I may reach out to discuss this. In these cases, a non-refundable treatment fee paid in advance will be required to book your next appointment.

Frequent changes include:

Three or more short-notice (within a week of the appointment) cancellations or reschedules.

If this pattern starts to develop, I may take the following steps to support smoother scheduling:

Pre-payment will be required to secure future appointments.

You may be asked to book one appointment at a time instead of multiple in advance.

In ongoing or repeated situations, I may pause future bookings until consistency improves.

These boundaries help protect our time, energy, and appointment availability for all clients—while still holding space for the realities of life.

Please note that the time you have booked is the length of your entire appointment, not the hands-on massage time.

Before your first visit, we will email the intake forms required to provide massage therapy care. Please complete them to the best of your ability, we will review them together at the appointment.

At your first visit, we will do a thorough intake interview where I cover your health history and your treatment goals from the info given in the intake forms.

Orthopedic assessments may be required to provide a safe and effective treatment. 

We do our best to maximize your hands-on time, but please be aware that it is rarely the full length of the appointment time. Intake forms are sent via email in advance, please fill them out and send them back before the appointment. It may take up to 20 minutes for the intake interview on your first visit.

For all new clients, an intake form must be completed at least 48 hours prior to your appointment. Failure to submit the form in time will result in your appointment being cancelled.

We appreciate your understanding and cooperation. If you have any questions or need assistance, please don’t hesitate to reach out.

*If intake forms are not completed before the appointment they will have to be done during the appointment time*

Please arrive on time for your appointment. The appointment starts at the scheduled time, not on arrival. The fees are based on the time period you were scheduled for. If you arrive late for your appointment, you will be responsible for payment of the period of time you were scheduled and the time will not be extended.

Hence if you arrive late you will be required to pay the full amount.

If you’re 30 minutes late, your appointment will be marked as a no show and your card will be charged the full fee.

Please also arrive no EARLIER than 10 minutes before the scheduled time.

Due to limited space and the noise levels in our space I ask that you do not bring guests with you to your appointment.

Thank you for your support and understanding.